NicheCRM - An integrated solution in CRM applications

NicheCRM, provides integrated infrastructural solutions for sales, marketing, customer support services and call center automation. The NicheCRM users can have access to customer, business partner and related data anytime and anywhere through wireless connection, web browser, tablet PC or smart phone thanks to its web based feature.

The Niche CRM enables portal support for customer relations management by providing access to critical solutions of daily life such as Microsoft Outlook.

Niche CRM Sales Force Automation : During implementation phases, from first contact to delivery, information gathered in one source is shared throughout the company. It allows easy and fast understanding of the needs of the future or present customers, thanks to the work flow definitions, opportunity management, sales cycle analysis, forecasting, easy-to-use and design reporting features.

NicheCRM Marketing Automation : It provides support to marketing department in order to obtain the highest profit and return on investment (ROI) ratio by increasing the right customer selection ratio and response speed through cost effective, personalized and target oriented marketing activities. Also it enables developing, budgeting, targeting, implementing and managing the marketing activities as well as, determining and analyzing the actual costs.

NicheCRM Customer Service Management : It enables monitoring service status for creation of a data bank, required for the business flow, incident tracking, case management and consistent and effective service level. The data bank can be created by the information coming from conventional channels such as phone, e-mail as well as via web self-service. In the web self service alternative, customers can enter their questions or requests to the system, they can make selections from previous solutions or track their own requests.

Ironman Consulting includes NicheCRM to business and technology solutions which it provides in corporate performance management. With utilization of the NicheCRM, profitability, customer loyalty and customer satisfaction parameters are integrated with balanced scorecard methodology for attaining effective solutions.